THE SECRET FORMULA HAIR OIL

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Apply "The Secret Formula" directly onto the scalp. A little goes a long way so be sure to massage into scalp making sure that full scalp is covered with oil. For best results, use at least 3x a week. Results will vary

PLEASE CONDUCT A PATCH TEST BEFORE USING TO ENSURE OUR PRODUCTS WORK WELL WITH YOUR SKIN TYPE. FOR EXTERNAL USE ONLY! AVOID GETTING THE PRODUCT IN CONTACT WITH EYES AND MOUTH. IF CONTACT OCCURS, RINSE THROUGHLY WITH WARM WATER. DO NOT USE ON SKIN THAT IS BROKEN OR IRRITATED.

PROCESSING TIME

Please allow up to 2-3 business days for processing your order. All orders are processed in the order it was received. We understand how important it is for you to receive your order in a timely manner and value you as a customer. 

SHIPPING 

Standard US shipping are $3.99 flat rate 

Receive your order within 3-5 business days (after processing time). Please be advised that once your package has left our facility, we have no control over delays due to carrier services. 

Once your order ships, you will receive an email or text with your tracking # as well as tracking updates until your order has arrived.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at beautifulbrownstrands@gmail.com. Please note that returns will need to be sent to the following address: 23131 MICHIGAN AVE SUITE 1011 DEARBORN, MI 48124

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at beautifulbrownstrands@gmail.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at beautifulbrownstrands@gmail.com.